Reference

Your Privacy Policy Starts Here

Your account data, device checks and DANA, OVO, GoPay or QRIS wallet records are covered in this Privacy Policy before you open an account.

DANA data useOVO wallet recordsGoPay verificationQRIS payment logs
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naga288 Your Privacy Policy Starts Here
CONTACT ROUTES

Privacy Contact Paths With WIB Hours

Policy questions should reach the team that can see your account record, not a public social thread.

Live Chat Use live chat after login when you need a privacy response linked to your account. Our agents are available 09:00–01:00 WIB and can send your request to the data team with your case code.
WhatsApp Check If WhatsApp is shown inside your account menu, message us from the same phone number you registered. We use that match to avoid changing privacy settings for the wrong account.
Account Form Open Account > Profile > Privacy Request to ask for a copy, correction or deletion check. The form captures your device type and last login time so we can verify the request.
HANDLING STANDARDS

How We Protect Account Data

We treat privacy as an account operation, not a promise hidden in small text. Each step has an owner: sign-up data is checked by account staff, wallet records by payment operations, cookies…

Data Collection

At sign-up, we collect username, password hash, contact detail and referral code if you entered one. We use it to open your account, maintain login access and speak to you about privacy requests.

Wallet Matching

For DANA, OVO, GoPay and QRIS, we store transaction IDs, status, time and account reference. This lets us trace payment questions without keeping unnecessary wallet content from your phone.

Cookie Controls

Cookies keep you signed in, remember language preference and measure page errors. On Android Chrome, go to Settings > Site settings > Cookies if you want to block or clear them.

Account Security

Your security path is Account > Profile > Security > Active Sessions. Use it to check recent device sessions, change your password and tell support if a login record looks unfamiliar.

Retention Rules

We retain wallet and account logs only for operational, dispute and law-facing needs. When retention is no longer needed, records are removed or anonymised in scheduled batches by our operations team.

Request Changes

To correct your phone, email or name spelling, contact us through the logged-in form. We ask for a recent payment rail or login time before any privacy change is made.

Privacy Questions You May Search

These answers cover the privacy questions we receive most often from Indonesian account holders before opening or after their first wallet transaction. They focus on what we collect, why we keep it, how you can change it, and which channel to use when a data concern is tied to DANA, OVO, GoPay or QRIS. Use them before you send a case so the right detail is ready.

We collect the details needed to create and protect the account: username, password hash, contact detail, device signals and referral code if supplied. We also record the time and IP address tied to the account step.

We do not sell your personal data. We use it for account access, wallet matching, security checks, support replies and legal requests where local law permits, and we limit sharing to providers that perform those tasks.

When you deposit or withdraw, we store transaction ID, rail name, amount, status and time. That data helps payment operations match your wallet activity, investigate failed transfers and answer privacy questions tied to the transaction.

You can ask us to delete data that is no longer needed for account operation, disputes or law-facing retention. Start with Account > Profile > Privacy Request, and we will confirm what can be removed.

Use live chat or the logged-in privacy form with your username and registered phone or email. We may ask for a recent login time or QRIS transaction reference before updating the stored contact detail.

Cookies keep your session active and help us measure site errors, while account logs record activity such as Live Casino or Crash Games sessions. You can clear cookies in your browser settings on your device.

Only staff assigned to account support, payment operations or data handling can see the request. Case details are kept inside our service tools, not posted to public channels or social comments.

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